This Medicaid sponsored program provides last resort transportation to and from medical appointments for people receiving Medical Assistance.
- This program is NOT for emergency medical transportation.
- It does not cover transportation for services other than medical appointments covered by Medical Assistance.
- We cannot transport to other appointments, such as chiropractors, AA/NA, WIC, social services, smoking cessation, Weight Watchers, etc.
- Transportation services are by shared ride and requests for individual trips will not be honored.
To be eligible for Medical Assistance Transportation services, you must complete a screening process with our dispatch team. The following items are required to be eligible for transportation services:
- You must have active, full Medical Assistance
- You must be a resident of Caroline County, Maryland
- You are required to complete a screening process over the phone to determine eligibility
- Your appointment must also be medically necessary AND covered by Medical Assistance
- If the appointment is for a child, their parent or legal guardian must accompany them. You must provide a safety seat if needed. Your transportation appointment may be cancelled without an appropriate safety seat.
- You must have no other means of transportation available to you. This includes having a car registered in your name, family member or friend who can drive you, and living on a bus route.
Transportation is only provided to the eligible person with the appointment. If you need an assistant to accompany you for health reasons, call (410) 479-8014 in advance for approval for more information. Specific documentation is required at least three business days in advance.
To use our Medical Assistance Transportation, each client must:
- Ensure all required documentation is received by the Medical Transportation office within 3 business days of your scheduled appointment.
- Be ready on time for your scheduled pick up.
- Not smoke, eat, or drink in the vehicle.
- Be courteous and refrain from disruptive behavior, including the use of profanity.
- To ensure safety, comply with all directions given by the vehicle operator.
Failure to abide by these responsibilities may disqualify you from use of our transportation services.
Requests for Medical Assistance Transportation must be made at least 48 business hours in advance. Please note that transportation to Baltimore and surrounding locations requires that the appointment end by 1:00 p.m.
Call (410) 479-8014 to make a request. The office is available to make scheduling appointments Monday – Friday, 8:00 a.m. – 4:30 p.m.
Please have the following information ready when calling to schedule transportation:
- Medical Assistance Number (11 digits)
- Name, address, and phone number of doctor/medical provider
Appointments outside of Caroline County may take longer than expected due to the transportation of multiple clients, traffic, weather, and appointment locations. Clients are encouraged to provide sufficient medication and other important items, as return trips may have a wait time of up to 1 hour.
Appointments scheduled for Baltimore and surrounding areas may require an Out-of-Area form and approval from your doctor. It is the client’s responsibility to ensure the Medical Assistance Transportation office has the completed form within three business days of the appointment. Please note that transportation to these locations requires that the appointment ends by 1:00 p.m.
Cancellations should be reported 24 hours in advance by calling (410) 479-8014. Failure to provide timely notice may disqualify you from use of our transportation services
Caroline County Health Department follows the State of Maryland schedule for all holiday closures.
In the event of any type of closure, all scheduled transports affected by the event will be contacted. We will make every effort to transport vital service patients, if allowable, and only if we can do so in a safe, timely, and responsible manner.